Buying from us
Quick answers
Shipping and orders apply to everything in this collection. See the FAQ page for more topics.
Customer support: Monday to Friday, 8am to 8:30pm AEST.We normally get back to you within a day—often sooner.
Do you ship Australia-wide?
Yes. Homebrew gear goes anywhere in Australia. Time and price depend where you are; checkout shows both. If you're on a deadline, message us and we'll see what's possible.
How long will my order take to arrive?
Metro: usually a few business days. Regional: often a bit longer. You get tracking when it leaves the warehouse.
What is your returns policy?
If something isn't right, tell us. We'll sort returns or replacements under Australian Consumer Law and our written policy.
Customer support: Monday to Friday, 8am to 8:30pm AEST.We normally get back to you within a day—often sooner.